JAB AI Contact Center
Agentic AI Demo — Control Panel
System Ready
UC-V01
Blind Customer Voice Banking
Nadia Al-Khateeb calls to pay bills and transfer funds — fully voice-driven, WCAG 2.1 AA.
P95 < 1.2sBiometric matchWCAG 2.1 AA
Nadia Al-Khateeb
UC-V02
Outbound Collections
Ahmad Khoury — 850 JOD overdue 30 days. Agent calls, negotiates a payment plan, flags hardship.
Hardship flag auto-setCRM syncPayment plan confirmed
Ahmad Khoury
UC-V03
VIP Escalation
Fatima Haddad — 3rd call about dispute DSP-2026-0837. Agent recognises pattern, escalates in <30s.
<30s escalation350 JOD provisional creditLearning rule written
Fatima Haddad
Bank Tool API — Agent Endpoints
Register these with your AI voice agent as tools. The agent calls them during live calls to serve customers.
GET/api/customers
GET/api/bank/balance
GET/api/bank/billers
POST/api/bank/payment
POST/api/bank/transfer
POST/api/kalem/webhook
GET/api/kalem/webhook